FAQ

Do you take insurance?
Yes, however only at the Glen Carbon location. For insurance based hourly services in Glen Carbon we accept the majority of insurance companies. A list of companies that we are in-network with is on the Glen Carbon page. Many plans have mental health benefits that are provided by another contracted insurance company. Please refer to the back of your card for any additional coverage info and phone numbers for mental health coverage. Insurance will not cover RRT sessions.

Do you take credit cards?
Yes. We accept Visa, MasterCard, and Discover. We also accept debit cards.

Health Savings Accounts?  
Unfortunately, and ironically, most Health Savings Account cards are not accepted by our credit card system. If your HSA card doesn’t “swipe”, you’ll need to use another form of payment but we will provide you with a receipt so that you can submit your payment to your HSA and be reimbursed directly.

Paperwork? 
We ask that you come about 5 minutes early for your appointment in order to complete registration forms, or print them off from the Paperwork page on this site and bring them with you. If you will be using health insurance please bring your card.

What ages do you treat?
We treat adolescents aged 14 years and older and all ages of adults.

Is therapy confidential?
In general, the law protects the confidentiality of all communications between a client and psychotherapist. No information is disclosed without prior written permission from the client.  However, there are some exceptions required by law to this rule. Exceptions include:
  - Suspected child abuse or dependent adult or elder abuse. The therapist is required to report this to the appropriate authorities immediately.
  - If a client is threatening serious bodily harm to another person. The therapist is required to notify the police.
  - If a client intends to harm himself or herself. The therapist will make every effort to work with the individual to ensure their safety. However, if the therapist is not assured of the client’s safety, additional measures may need to be taken.

What is Rapid Resolution Therapy?
Rapid Resolution Therapy (RRT), including Rapid Trauma Resolution (RTR), eliminates a specific painful or disturbing emotion, or adjusts a specific physiological and/or behavioral experience. RRT is generally thought of as a targeted approach to “unplug” a specific painful emotion. It is a particularly effective and pain-free process for clearing post traumatic emotions and triggers. RRT is designed to target one dysfunctional emotion or issue at a time and be effective in 1-3 sessions. We’ll meet for one longer-than-normal session (~3 hours).  Then follow-up with a scheduled phone call to check in and assess progress.  In general only one session is needed to eliminate the targeted emotion/issue, but there are some issues that tend to need a couple more sessions to fully lock-in the looked for changes. For more information go to the RRT link above.